Return & Exchange Policy
We take great care in crafting each piece, and we hope you love your order as much as we loved creating it. Because most of our items are personalized or made to order, we kindly ask that you review our return policy below:
Customized Order & Printing Services
All custom and personalized items are non-refundable and non-returnable once production has begun. This includes invitations, printed materials, and any items with custom text, colors, or design elements.
Returns & Exchanges ( Non-Customize Items )
For non-custom items such as envelopes, if you would like to request a return or exchange, please contact us within 3 days of delivery and include clear photos of the item. Products must be unused and returned in their original packaging. For exchange requests, return shipping costs will be shouldered by the buyer.
Damaged or Incorrect Orders
We sincerely apologize if your order arrives damaged or incorrect. Please contact us within 48 hours of delivery with clear photos of the issue. We’ll be happy to offer a replacement or solution as quickly as possible.
How to Request a Return or Report an Issue
You may reach out to us through any of the contact details. Kindly include a brief description of the issue, along with any relevant photos of your order to help us assist you more efficiently.