Contact Us
We’d love to hear from you. Whether you’re ready to place an order, need printing services, or simply have questions we’re here to help and happy to assist.
You might also find quick answers in our FAQs, including information on processing times, personalization, and shipping.
Email Us
For order, inquiries, printing services, or custom requests, reach out to us at
Live Chat
Chat with us in real time! Available Monday to Saturday, 9:00 AM – 7:00 PM Look for the chat icon
Mobile & Messaging
Prefer to message us directly?
You can reach us via
+63 916 293 9352
Available on WhatsApp and Viber
for quick questions, order updates,
or follow-ups.
Order Support and Follow Ups
Need help with an existing order or looking to follow up on a recent purchase? Just send us a message with your order details, we’ll be happy to assist you.
Return & Exchange Policy
We take great care in crafting each piece, and we hope you love your order as much as we loved creating it. Because most of our items are personalized or made to order, we kindly ask that you review our return policy below:
Customized Order & Printing Services
All custom and personalized items are non-refundable and non-returnable once production has begun. This includes invitations, printed materials, and any items with custom text, colors, or design elements.
Returns & Exchanges ( Non-Customize Items )
For non-custom items such as envelopes, if you would like to request a return or exchange, please contact us within 3 days of delivery and include clear photos of the item. Products must be unused and returned in their original packaging. For exchange requests, return shipping costs will be shouldered by the buyer.
Damaged or Incorrect Orders
We sincerely apologize if your order arrives damaged or incorrect. Please contact us within 48 hours of delivery with clear photos of the issue. We’ll be happy to offer a replacement or solution as quickly as possible.
How to Request a Return or Report an Issue
You may reach out to us through any of the contact details provided above. Kindly include a brief description of the issue, along with any relevant photos of your order to help us assist you more efficiently.